Shipping & Returns Policy
Shipping & Return Policy
Hello and welcome to Swayam, where your satisfaction is our priority! We've been serving you with the best products and services for two decades, and we promise to keep that smile on your face. To ensure your complete peace of mind, we've thoughtfully designed our Returns & Refunds policy to make your shopping experience as smooth and convenient as possible.
Processing Your Order
We understand that you're eager to receive your order. Typically, we ship goods within 3-5 business days. However, if you've ordered more than 5 pieces of a product per style or if an item is currently under production, it may take a bit longer. Rest assured, we'll keep you updated via email, and you can always reach out to us at care@swayamindia.com or WhatsApp us at +91-9999902222 for assistance.
Shipping Policy
Your health and safety, along with that of our staff, are of utmost importance. We've implemented strict safety and sanitary measures to ensure worry-free shopping. To minimize contact, we encourage you to choose pre-paid delivery options.
When you shop at www.swayamindia.com, we dispatch your order within 2-3 days. If you're in the Delhi NCR region, you can expect delivery in 2-3 working days. For orders outside Delhi NCR, we typically deliver within 4-5 working days. To track your order, use the user login option on www.swayamindia.com. If you need faster delivery or have urgent inquiries, email us at care@swayamindia.com or call/WhatsApp at +91-9999902222.
Return and Refund Policy
If you're not completely satisfied with your purchase or the product doesn't meet your expectations, no worries! You can initiate a return by emailing us at care@swayamindia.com or WhatsApp us at +91-9999902222 with your order number and date. We offer a free reverse pick-up service for return requests made within 15 days of delivery. Our team will pick up the items within 4 business days.
For return requests made after 15 days from delivery, kindly ship the product to our office address: Swayam, 142, Mohyal Colony, Sector 40, Gurugram-122003. Please ensure the product is unused and returned in its original box with the invoice.
Once we receive the product, we'll initiate a complete refund or a mutually discussed refund amount based on the number of items returned. If you're sending the products back yourself, we'll add the refund amount to cover the return shipping charges. Share a valid proof with us at care@swayamindia.com or WhatsApp: +91-9999902222 of the shipping cost.
Refunds are processed within 7-10 working days after we receive the products at our office address. We use NEFT/CMS/Bank Transfer for refunds, so we'll need your bank account details. If you prefer Paytm or Google Pay, let us know at care@swayamindia.com or +91-9999902222.
Please note that this policy applies to customers in India, and we can't provide exchanges, returns, or refunds to international customers due to high shipping costs.
Exchange Policy
If you'd like a different product or shade, no problem! Just choose another product from the same or a different range on our website. Share your preferences with us at care@swayamindia.com or WhatsApp: +91-9999902222.
For exchange requests within 15 days of delivery, we offer a free reverse pick-up service. If it's been more than 15 days, kindly ship the product to our office address mentioned above. Ensure the product is unused and returned with the original box and invoice.
Once we receive the products, we'll ship the new items within 3-5 working days. If there's a price difference, we'll adjust it accordingly and notify you via email/WhatsApp.
Please note that exchanges are not possible for customized products.
Order Cancellation
If you change your mind or placed an order by mistake, don't worry! Just email us at care@swayamindia.com or call/WhatsApp us at +91-9999902222 to cancel your order.
If, by chance, you receive the order even after cancellation, you can inform the courier staff. Sometimes, cancellation requests reach our delivery team a bit late, and they might not be aware of the cancellation.
Thank you for choosing Swayam. We're here to make your shopping experience as delightful as possible! If you have any questions or need assistance, feel free to reach out to us anytime.